Made-to-Order Products
HebWear products are produced to order through our print-on-demand production partner, Gelato. This means products are printed and prepared for dispatch after an order has been placed rather than being held as pre-produced stock.
Because our products are produced to order, we do not offer voluntary exchanges or returns outside of your statutory consumer rights.
Please check the product description, colour options and sizing information carefully before placing your order.
Incorrect Size or Colour
If you have selected an incorrect size or colour, please contact us as soon as possible.
While we do not routinely offer exchanges, we may, at our discretion, be able to arrange a replacement where appropriate.
This does not affect any statutory cancellation or consumer rights that may apply to your purchase.
Change of Mind
If you purchase a product online, you may have a statutory right to cancel your order within 14 days of receiving the goods, subject to applicable legal exceptions.
Where you exercise a statutory right to cancel, you will be responsible for the direct cost of returning the item to us. Please contact HebWear before returning an item so that we can provide the appropriate return instructions and address.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us within 14 days of delivery.
Please include the following if you contact us:
- your order number
- photographs of the item
- photographs of the packaging where applicable
We'll investigate promptly and arrange a replacement or refund where appropriate.
You will not be required to pay return costs where we are legally required to cover them.
Lost Orders
If your order hasn't arrived within the expected delivery timeframe, please contact us and we'll investigate with our delivery partner.